SCF: Cust Svc Ops — Be more effective in your entry-level or supervisory roles in customer service and order management! This course prepares learners for all aspects of customer service operations. Gain a solid understanding of the role of customer service within an organization’s overall supply chain. Discover the key elements of customer service, including the order management process, customer relationship management, management of challenging customers, effective customer communications, returns and reverse logistics, and performance metrics.
No prereqs
Taught by nobody this semester.